1. Delivery Areas

Parts & Tread UK offers delivery to eligible addresses throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Delivery options may vary for Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other remote locations. Some oversized or heavy products may not be available for delivery to every postcode.

Available shipping methods and any applicable charges will be confirmed before you complete your purchase.

2. Delivery Options & Charges

We offer the following proposed delivery services for eligible mainland Great Britain orders.

3. Order Processing & Dispatch

Orders are normally processed within 1–2 working days, subject to stock availability and successful payment confirmation.

• Working days are Monday to Friday, excluding public and bank holidays.
• Orders placed during weekends or bank holidays are generally processed on the next working day.
• Special-order items and products requiring additional preparation may take longer.
• If an item is unavailable or dispatch is delayed, we will contact you with an update and your available options.

Estimated delivery dates shown at checkout take priority over general estimates on this page.

4. Wheels, Tyres & Large Parts

Alloy wheels, tyres, wheel and tyre packages, body panels and other large automotive components may require specialist packaging or delivery arrangements.

• Multiple items may arrive in separate parcels.
• Additional handling or delivery charges may apply to oversized or heavy products.
• Some deliveries may require a signature or someone to be present to accept the goods.
• Special-order products may have longer lead times, which will be communicated before purchase.

Please check your delivery address carefully and ensure there is suitable access for large parcels.

5. Order Tracking

Once your order has been dispatched, we will provide a dispatch notification. Where the delivery service supports tracking, your notification will include the relevant tracking details.

6. Missed Deliveries & Incorrect Addresses

If delivery cannot be completed, the courier may arrange another attempt, leave a notification or offer an alternative collection option.

Please ensure your name, postcode, street address and contact details are correct at checkout. If you notice an error, contact us immediately at support@partstread.co.uk.

Address changes cannot always be made after dispatch. Any additional delivery charge caused by a customer-requested address change will be explained before it is applied.

7. Damaged, Missing or Incorrect Items

We take care when preparing orders for delivery. If your parcel arrives damaged, contains an incorrect product or has missing items, please contact us as soon as reasonably possible.

To help us investigate, please provide:

• Your order number and full name.
• A description of the issue.
• Photographs of the product and packaging, where available.
• Details of any missing or incorrect items.

We will review the issue and arrange an appropriate remedy in accordance with your statutory consumer rights.

8. Delivery Delays

Occasionally, deliveries may be affected by severe weather, transport disruption, public holidays, courier issues or other circumstances.

If we cannot meet an agreed delivery date, we will inform you and discuss the available options.

Under the Consumer Rights Act 2015, goods must generally be delivered without undue delay and within 30 days unless a different delivery period has been agreed.

If delivery is late, you may be entitled to require delivery within an additional appropriate period or cancel the order. In certain circumstances, including where delivery by an agreed date was essential, you may have the right to cancel without allowing additional time.

9. Responsibility During Delivery

Parts & Tread UK remains responsible for the goods while they are being delivered using a delivery service arranged or offered by us.

Risk generally passes to you when the goods come into your physical possession or that of a person you have identified to receive them. Different rules may apply if you independently arrange a carrier that we did not offer.

If your order is marked as delivered but you have not received it, please contact us so we can investigate.

10. Returns & Cancellations

If you change your mind about an eligible online purchase, you generally have the right to cancel within 14 days after receiving the goods, subject to applicable legal exceptions.

You then generally have a further 14 days to send the goods back. Where required by law, refunds include the original standard delivery charge, although additional costs for premium delivery are not necessarily refundable.

For further information about returns, refunds, faulty products and return shipping arrangements, please contact our support team or refer to our Returns & Refunds Policy.

Nothing in this delivery policy limits or excludes your statutory consumer rights.

11. International Delivery

Our delivery services are currently focused on the United Kingdom. Orders to destinations outside the UK are not offered as a standard checkout option.

If international shipping becomes available, applicable delivery costs, estimated times, customs charges and import responsibilities will be explained before an order is placed.